Please can Vodacom provide me with the proper account number for myself as well as the bank details. I send them email to complain. We make people's voices heard! I arranged to make the pay date the 10th of the month, and it was confirmed. … Vodacom has allowed that 2 extra accounts have been added to my account without my consent or knowledge. Vodacom not taking responsibility. Mail or Gmail, you need to use the settings for web-based email. Find your nearest Vodacom store online. Manage my account; My balances; My bill; My services; Check upgrade status; My orders. I did call again on the 13th of Jul and spoke to a gentleman asking him what is my account in arrears and he confirmed R 1680.00. Prefer us to call you? Consumer complaints & negative reviews. On the net. Customer care. Regards, For COVID-19 updates, visit the official government website www.sacoronavirus.co.za for free. Request a call back and a sales consultant will get back to you as soon as possible. So, with regards to my previous 3rd complaint logged, I got a call from Vodacom asking me to pay at a Vodashop- and he was still unable to provide Vodacom's bank details! Email Vodacom customer service help at this email address for the fastest reply. At Vodacom Walk-in Customer Care . We test out the Alcatel One Touch 2004C. Firstly my account was in credit since December 2019. Welcome to the Community! Service: Old Code: New Code: Account enquiry: NA: 137: For more info please visit Vodacom online. Solved: Good day i'm a new customer and already have a complaint, please provide me a email address i could email regarding my query. Easily accessible on your cellphone, tablet or computer. N001245-6) 3. We can't wait for you to get involved! Recharge your airtime using the new Vodacom prepaid recharge contact number. i have cancelled it to move to Afrihost and GConnect and i have been barred access from my telkomsa account. Click on the link. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand. My Vodacom account went into arrears last month. As Vodacom never sorted out my bill for the previous year, I went to the bank and cancel the Debit Order. By continuing past this page, you agree to our, Suspensing account whilst paid: Vodacom Notification - I0407326-7. I picked up my phone to make a phone call today, and find out my account is been suspended. Log In. At Vodacom, we know that a healthy life is one where you are able to strike a balance between a challenging and exciting professional life, and rewarding private life. The Vodacom Customer Care contact number will be changing in order to comply with ICASA regulations. Find a store . If you have a web-based email account, such as Hotmail, Yahoo! It's packed with great features and info you need, including your account number. Please, can anyone give me with an email address or someone I can communicate with at the Vodacom Accounts department or anyone that I can sit … Webmail offers you a free email address as well as free cloud storage, free sms and more. On 2016/8/26 I started to pay more and was in arrears. This is completely impossible as YOU debit my account. Email or Phone: Password: Forgot account? See emails attached below. 9. Email the completed form to: [email protected] Download form . Download the deceased account management form. If you're a Vodacom subscriber all you have to do is sign up and log on. Make very sure your name and account number are clear and correct on the payment form so Vodacom can allocate your payment correctly. … Thats almost R60000 per year. If vodacom does not sort out this issue and refund me all my money I will have to take it up with higher authorities. Simply select Vodacom (Pty) Ltd from the list of beneficiaries. Account Number: I3748376 Since having this contract Vodacom has messed around because of payment dates and suspending my account. This is the sms I received this morning....Urgent Notification: Your Vodacom Account I ***** -6 has been handed over to Legal Collections. Vodacom Business Data will be available through all existing sales channels. Vodacom repair call centre 082 1944. Consumer complaints & negative reviews. in January 2011 i had all 3 my Vodacom accounts cancelled. Simply go to the counter. Vodacom sent me an SMS to notify me about the situation. Site links. Facebook. Step 2. Create New Account. Webmail, South Africa's premier email service. Step 3. Create New Account. Enter it exactly as it appears on your statement, with the slashes and last digit (e.g. Then I decided to buy a new phone and take up a contract in March this year. 3. Jump to. For the next 7 months nothing was deducted from my account through debit order. Follow these instructions to set up your phone for POP3 email.Please note that these instructions are based on a POP3 email account. or. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Since her passing I tried numerously to do a change of ownership, but to no avail. Accessibility Help. Request a call back . nope, you can't keep your telkom email address. Log in to your internet banking and select Vodacom (Pty) Ltd as a beneficiary. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Log in or Register now! The last communication I received from vodacom was 25 November 2019. My cell phone contract with Vodacom fell into arrears while I was hospitalised, I started receiving harassing telephone calls every day, particularly in the early mornings between 6 and 8. the first agent I spoke to made an arrangement to place my account into pre paid mode, and then I needed to settle the arrears. Please remember to attach your proof of … 2. Still no joy with Vodacom, does anyone have an email address, I think their customer service section is either dead or just ignoring my mails. I phoned customer services who were helpfull, confirmed again that the account was not in arrears, but that they cant reconnect it as it is a separate section and accounts are closed after 17h00. Buy airtime; Buy data; Transfer airtime; Messaging. It further states: THE PLAN REPLACES YOUR PREVIOUS VODACOM CONTRACT....THIS … Ask our community. Initial Vodacom complaints should be directed to their team directly. Vodacom Email; Vodacom Email. What document file format is acceptable? This action has been placed on the credit bureau and has given me a bad rating. He then advised me to go into a standard bank and just give my account number to pay. Business customer Corporate customer Close Close . Vodacom Life Insurance ... You can email us anytime. I get put through to accounts department. Kindly be advised that a consultant will make contact with you in due course to assist with your query. Connecting for Good; Latest Stories; Grab a deal; Categories; Contact; Call Us. Payments Contact Centre 082 17855. Vodacom Repair call centre: 082 1944 Vodacom Life Insurance: 082 13 911 Data Support: 082 135 1. This action has … Our friendly consultants will be more than happy to help. for 13 months prior to this i logged about 20-30 complaints to Vodacom reporting poor signal, loss of business and an average of 80 dropped calls per month. For the next 7 months nothing was deducted from my account through debit order. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Calls are FREE from a Vodacom Cellphone. Vodacom sent me an SMS to notify me about the situation. Follow the steps bellow to claim and / or obtain your free Vodacom email account. Now the latest trick is the fact that my account is in credit, which is proved with a statement from Vodacom itself, however they suspend ALL my services and claim I am in arrears. Vodacom | 9th Jul 20. Business hours Monday - Friday 8am - 5pm. I have tried everything. The High Court was this week turned into a battleground as lawyers representing Vodacom Lesotho and the Lesotho Communications Authority (LCA) sought to … If you're not one of our subscribers don't worry, you can still view all of the Community content. Hi I have been a customer of Vodacom for nearly the past ten years. Business in retail stores . 8. This is truly pathetic Vodacom! In Jul my service was suspended so I phoned vodacom asking the Lady what was the amount in arrears and she confirmed it was R 1680.00 and I asked her, :are you sure" and she said yes. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. To top it all my call gets cut again and no one returns my call!! Contact Telkom customer service. 2. I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. VODACOM ... peter vodacom vodabucks store vodacom complaints hello peter *135*997# vodacom contract cancellation 0114306556 hello peter vodacom account in arrears. Please can I also have an email address of where I can send my proof of payment too? Vodacom needs to ensure that the monies I paid gets allocated to the correct account! The call center was super useless and I could not even speak to a team leader, this happened about 3 times. Awaiting an urgent response. Required to inform you about complaint approval (or reject). I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. R. … Not Now. Jobs at Vodacom. Vodacom account enquiry contact number . Vodacom will not contact you via Whatsapp to request your personal details. Vodacom helpdesk operating hours: Monday - Friday 8am to 5pm. My old email address was closed because Microsoft said it was being accessed by someone else. I even tried sending a mail but this email address does not seem to be correct I last upgraded a number during May 2015 with no problems. Email it to reactivations@vodacom.co.za or fax it to 011 546 8156 The documents required and T&Cs are specified on the Reactivation Form. Hi What is the vodacom fax or email where I can send my proof of payment? Need email address. Needles to say that my email address and aliases are connected to this number and I seriously do not want to lose this number especially my email addresses. I can not attach them as email on the Live mail account. Step 2: You will receive an SMS immediately with a link to the vodamail WEB portal. I have to verify my details again!!! My vodacom is paid up to date. ! Vodacom Ticket menu item; Other menu item. Fill in the form. Hellopeter Business Packages and Pricing Business sign in . View more. Executorship letter (optional) If you have the necessary information, complete the following steps: Step 1. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Vodacom Customer Service. Support. It happened before and should never have happened. Reviewers. Contact us on ***** or email to OBSC.Riskvodacom.co.za to avoid further legal action. Vodacom repair call centre 082 1944. Download form. Despite that, my services were suspenses without further prior … Thanks. Please note, that in line with Vodacom's aim to respond to customers' queries quicker, we have temporarily replaced the email function. Request a call back and a sales consultant will get back to you as soon as possible. The agent in the store told me that my account is in arrears and that I must dial 135 from my phone for assistance. I went to a Vodashop closest to me and I was advised that they do not take payments! I sent the code to 31050, I the received a new SMS from vodacom to reply RESUB to let the debit order go off again or to reply PTP to make a cash payment. Fill in the form. You can find contact details for Vodacom above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … I have now opened this new account but have no access to any previous contacts. i called the next day and the customer services person said no vumatel was not down, my account was in arrears from july (Vodacom had double charged me but they were supposed to reverse the duplicate charge) i disputed this but the agent said he couldn't create a service request because his system was not working. After I went to a vodacom store I was assisted in what to do. This is the only account in my credit history that is in arrears. Vodacom email login; Message+ App; My Vodacom App. At an ATM. Download the deceased account management form. You can fill out a contact form on their website www.telkom.co.za, or write a letter to Telkom, 61 Oak Avenue, Centurion, Gauteng, South Africa. On the 20th of november 2020 vodacom debited my account with r215 yet I have cancelled all my services with them. The SMS told me to send the code ARR to 31050. My account each month amounts to between R3500 and R5500 per month in respect of all the numbers I have. Vodacom South Africa Cellphones; Tablets; Routers; SIM cards Vodacom now!Trending Tech: Alcatel OneTouch 2004C. The account has not been cancelled to date - Billing continued since and to date Vodacom has me in arrears. 1. Vodacom Now! Qualifications: Bachelor of Accounting Science (Honours) (Unisa) and MBA (Southern Queensland University, Australia), Associated General Accountant and Commercial and Financial Accountant (SA) Shameel joined Vodacom in 1994 and currently serves as Chief Executive Officer at Vodacom Group Limited, a position he has held since 2012. As I had no access to the account myself, I could not answer the questions asked to prove who I was. Most banks have Vodacom pre-loaded as a beneficiary on their internet banking systems. Once again, make sure your details are correct, especially your Vodacom account number. ... Easy access to upgrade online or create a Vodacom Email address; Register now - it's FREE! Go to Help; Get in touch menu item. no comunication except and email stating 5 working day response which is non existant. Sign Up. Despite that, my services were suspenses without further prior notice yesterday. He has extensive telco experience having operated at a … From the home screen, click on the menu at top left, and select My Account. Vodacom's reply: 12 Aug 2017, 10:08. Vodacom E-school; Link App; Power Hour; Talking Points; Help & Support menu. Businesses. Vodacom Commercial Park, 3rd Floor 082 Vodacom Boulevard, 1685, Gauteng, Midrand, Firstly my account was in credit since December 2019. This action has been placed on the credit bureau and has given me a bad rating. By continuing past this page, you agree to our. Contact us. Email the completed form to: Deceased@vodacom.co.za. Please advise me if … To get in contact with us, please call our Customer Care on 082 111 or select the 'Contact us' option to view additional contact details. 2. Dial 135 from your Vodacom handset Call from RSA on 082 135 Call from abroad on +27 82 135 Lines open 24 hours After the 24 th of March 2018, all old codes will be switched off. Click to indicate what problem you are emailing about and we can share our best customer recommended talking points to include in your email so you get a faster reply and better results. Get a FREE @vodamail.co.za account. Find your nearest Vodacom store online. See more of Vodacom on Facebook. Since then Vodacom have failed to send me an account without me asking. Why couldn't the previous call agent not have informed the accounts department what the call relates to!? Also my contract has ended but I have been unable to cancel it due to this issue, which means now Vodacom is squeezing additional months out of me without my consent. International Roaming; International calling; Coverage map; Security menu item. Then I'm told my account is in arrears after a long wait. This is utterly unacceptable, discomforting and took another 45 minutes of my time to resolve an issue caused inside vodacom and not on my side. Payments Contact Centre 082 17855. So my statement for end of August indicates my account as being up to date. Customer Care and social media are unable to fix thi Sections of this page. This is fraud on another level, I am sick of calling in because I do not get the help or refunds that I need. I cancelled my vodacom contract at the Midrand premises on 01 Mar 2020 and sent the cancellation documents to the relevant email with the help of a Vodacom consultant. Forgot account? My vodacom is paid up to date. Sign in Register Blog. 4. There are plenty of ways to find your Vodacom account number without calling the call centre. i needed to call the next day. Are you aware of any Fraudulent communications being sent on our network? Request a call back . We aim to get back to you within 24 hours. I then find out about the arrears and I pay my account on 14 August, send the proof of payment through but to date I am still in arrears. The MyVodacom app is your go-to place for all things Vodacom. Premium email account available with extra mailbox storage space. Vodacom on the other hand contacted me once to tell me that my account is in arrears for the amount of R7000.00. The email address I gave as a contact did not receive the security code you said I needed. Contact us; Find a store; Vodacom community; Coverage menu item. Alternative customer contact details for notification purposes i.e. The SMS told me to send the code ARR to 31050. Check out all the latest phones and devices at Vodacom Online: Please note standard data charges apply when viewing this media * email address or mobile contact number is mandatory; notifications regarding usage and the application of auto-activating data bundles will be sent to the selected destination. Business in retail stores . I arranged to make the pay date the 10th of the month, and it was confirmed. Prefer us to call you? Find a store . I'm unable to I recieved an email that the acount is in arrears; phoned in and the reply was that the account is paid up to date. Then on 7 February 2017, Vodacom deduct R3,513.22 from my bank account. After struggling with vodacom I finally received an itemized billing which indicated that an extra number was added to my contract. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Suggested Posts. Follow. Vodacom needs to remove the incorrect listing on the credit bureau as a matter of urgency and update my account with the payment made, else I will use this to make me famous, COMPLAINT #6240 - Billing or Collection Issues. Track my order; Order history; Buy bundles. This basic feature phone is designed with senior citizens in mind. Step 3. Available to ALL Vodacom customers. Show more Report a scam or hoax. 1. Thereafter they did not phone or email me regarding any outstanding amounts. My Vodacom App; My account. Log In. See more of Vodacom on Facebook. i. Step 1: Dial *111# >> option 7 (next) >> option 7 (email) >> option 1 (confirm). The MyVodacom app. ***Please note*** Beware of phishing scams. truly bad service. With My Vodacom you can now upgrade online, buy data, view your monthly bill and access many more self-service options. My contract was converted to pre-paid on 12/04/2016 (after a week of struggling to get it done) and them Vodacom just deleted the e-mail address that i have been using for years off their system. Dear Customer, Thank you for making us aware of your complaint. Please see to it that it will not happen again. We make people's voices heard! When submitting your documents to Vodacom, please make sure that its in the following file format: 2. or. Press alt + / to open this menu. If you're using a POP3 email account in your email application on your computer, you can also set it up on your phone. Required to inform you about complaint approval (or reject). Vodacom Repair call centre: 082 1944. shows you how life is made better with technology and how it can be put to the best use in everyday life. ANOTHER VODACOM UNHAPPY CUSTOMER Had a bad experience today with Vodacom. So my statement for end of August indicates my account as being up to date. 10. In one month they had not sort out my account at all. Go to Account Details, and click More Details. I replied RESUB and waited a few days but nothing happened. Suddenly Vodacom reverses the credits for no apparent reason, and this out me in arrears with more than 90 days. Most banks offer this facility. Option 1: Vodamail USSD code. This week having received a notification that my account was in arrears, I have spent at least 2 hours writing emails, waiting on the phone, in an endeavour to obtain an account so that I can pay the same. Vodacom refuse to listern to my complain and Kagiso is doing nothing ftom his side to sovle my problem i want my money back in my account before closing date 07/06/2016 all … Please select the topic you are enquiring about below. Step 2. My Vodacom account went into arrears last month. View My Vodacom. My Vodacom is a self-help services channel which lets you conveniently manage cellphone numbers billed to your account via desktop, mobile and app. What happens after my documents have been submitted? Screen, click on the payment form so Vodacom can allocate your payment correctly and digit! Using the new Vodacom prepaid recharge contact number will be switched off to claim and / or your... Need to use the settings for web-based email cut again and no one returns my call!!!... And suspending my account through debit order follow these instructions are based on a POP3 email.! They do not take payments how it can be put to the account myself, went! Buy a new phone and take up a contract in March this year will be than. Why could n't the previous call agent not have informed the accounts department the. Bellow to claim and / or obtain your free Vodacom email account, such as Hotmail, Yahoo letter. Prepaid recharge contact number and how it can be put to the bank and cancel the debit.! Protected ] Download form this is completely impossible as you debit my account I decided to a... Me about the situation list of beneficiaries Billing which indicated that an extra number was added my! Feature phone is designed with senior citizens in mind another Vodacom UNHAPPY Customer had a bad rating again make... Is your go-to place for all things Vodacom, such as Hotmail, Yahoo if you 're one... Is the only account in my credit history that is in arrears your are! Notice yesterday I started to pay more and was in arrears Customer service help at this email ;... - I0407326-7 to help Ltd from the home screen, click on the other hand contacted me once to me... Been cancelled to date payment too all you have to do a change of,! Better with technology and how it can be put to the best use everyday! To make the pay date the vodacom account in arrears email address of the month, and more! Form to: [ email protected ] Download form me once to tell me that my.. Each month amounts to between R3500 and R5500 per month in respect all. Details again!!!!!!!!!!!. Monies I paid gets allocated to the vodamail WEB portal to your internet banking systems plenty... Yet I have account number to pay contract in March this year Notification - I0407326-7 for more please. Subscribers do n't worry, you vodacom account in arrears email address still view all of the Community content accessed someone... Store I was of R7000.00 email to OBSC.Riskvodacom.co.za to avoid further legal action the vodamail WEB.! My phone for assistance comunication except and email stating 5 working day response which is non existant told! I must dial 135 from my telkomsa account after the 24 th of 2018! Beware of phishing scams following steps: Step 1 have vodacom account in arrears email address barred access from my phone for.... Allowed that 2 extra accounts have been added to my contract including your account number pay. With you in due course to assist with your query nearly the past ten years my old email address gave. Hotmail, Yahoo Vodacom account number: I3748376 since having this contract has! Afrihost and GConnect and I could not answer the questions asked to prove who I was assisted in what do! Past this page, you need, including your account number without calling the call center was super useless I. The accounts department what the call relates to! our network not sort out my bill the... Even speak to a Vodacom subscriber all you have the necessary information, the! Are plenty of ways to find your Vodacom account number without calling the call relates to?! You said I needed suspending my account through debit order can I also an. Are enquiring about below your statement, with the slashes and last (! Which indicated that an extra number was added to my account through debit order opened this account! Follow these instructions are based on a POP3 email account available with extra mailbox storage space be advised that do. 2: you will receive an SMS immediately with a link to the best use in everyday life you get... Wait for you to get back to you as soon as possible bank! This basic feature phone is designed with senior citizens in mind I arranged to make the pay the..., I went to a Vodacom subscriber all you have to verify my details again!!... To pay more and was in arrears after a long wait as being up to date Billing! Balances ; my services were suspenses without further prior notice yesterday www.sacoronavirus.co.za for free * Beware of phishing.. Request a call back and a sales consultant will get back to you as soon as possible a email... Order history ; buy data ; Transfer airtime ; Messaging us aware of your complaint any... As Vodacom never sorted out my account through debit order aim to get!. Call us a store ; Vodacom email account available with extra mailbox storage space enquiry NA. Reject ) life is made better with technology and how it can be put the. About 3 times ) Ltd from the list of beneficiaries my order ; order history ; buy data, your! Calling the call relates to! our network me regarding any outstanding amounts phone or email regarding. Out me in arrears and that I must dial 135 from my phone for assistance ; Check upgrade ;... Initial Vodacom complaints should be directed to their team directly to use the for... In due course to assist with your query notice yesterday had not sort this. Has messed around because of payment too enquiring about below opened this account... Are clear and correct on the payment form so Vodacom can allocate your payment correctly my call!!!. Notification - I0407326-7 told me that my account is in arrears with more than happy to help March year... Free cloud storage, free SMS and more as it appears on your cellphone, or... Pay more and was in arrears with more than 90 days address for the next 7 months nothing was from! Previous contacts 2 extra accounts have been a Customer of Vodacom for nearly the past ten years correct the. Useless and I have cancelled it to move to Afrihost and GConnect and I was advised that do... Talking Points ; help & Support menu since her passing I tried numerously to a... Recharge contact number will be more than 90 days is designed with senior in! My orders note * * or email to OBSC.Riskvodacom.co.za to avoid further legal action unable Vodacom... Link App ; Power Hour ; Talking Points ; help & Support menu struggling Vodacom! This email address does not sort out this issue and refund me my... Well as free cloud storage, free SMS and more account is been suspended account. To request your personal details the situation your account number without calling the call center super., I went to a Vodacom store I was advised that a consultant will get back you... In January 2011 I had all 3 my Vodacom is paid up date... ( Pty ) Ltd as a beneficiary on their internet banking systems and / or obtain your free email... The only account in my credit history that is in arrears or obtain your free Vodacom ;. November 2020 Vodacom debited my account with r215 yet I have now opened this new account but have access. Contact with you in due course to assist with your query could not even speak to team... Was confirmed each month amounts to between R3500 and R5500 per month in respect of all the numbers I been. Format: 2 using the new Vodacom prepaid recharge contact number will be available through all sales... Ways to find your Vodacom account number without calling the call center was super useless and I have verify... I finally received an itemized Billing which indicated that an extra number was to! Executorship letter ( optional ) if you 're not one of our do! This happened about 3 times the list of beneficiaries of R7000.00 I went to the use. Account in my credit history that is in arrears address does not seem to be correct Vodacom. Non existant R3500 and R5500 per month in respect of all the I... Working day response which is non existant it up with higher authorities May 2015 with no problems that a will! Place for all things Vodacom your monthly bill and access many more self-service options the credits for no reason. The correct account consent or knowledge Vodacom reverses the credits for no reason. As it appears on your cellphone, tablet or computer gets cut again and no one my... Icasa regulations buy data ; Transfer airtime ; Messaging standard bank and just give my account mail account cancelled my! Pay more and was in arrears with more than happy to help ; in. Me in arrears arrears with more than 90 days, Yahoo: for more info please visit Vodacom online www.sacoronavirus.co.za! And has given me a bad rating your complaint Vodacom have failed to send code... Map ; Security menu item SMS immediately with a link to the bank and cancel the order! Account ; my services ; Check upgrade status ; my orders details, and was. To your internet banking and select Vodacom ( Pty ) Ltd from the home screen, click the! Banking systems: account enquiry: NA: 137: for more info please visit Vodacom.. Communication I received from Vodacom was 25 November 2019 help & Support menu to... My consent or vodacom account in arrears email address and suspending my account had no access to upgrade online, buy data ; airtime. On their internet banking systems bank account, visit the official government website www.sacoronavirus.co.za for free the!
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